Terms and Conditions

These conditions of use explain the main rules that apply when you access or use Playnomic Casino’s website, create or use a player account, play games, participate in promotions, and use related services and support channels (the “Services”).

By visiting the site, registering an account, or using any part of the Services, you agree to follow these platform rules. If you do not agree, please do not use the Services. These site terms are written to set clear expectations and help keep the experience fair, secure, and responsible for everyone.

Who can use Playnomic Casino

Playnomic Casino is intended for adults only.

To use the Services, you must:

• Be at least the legal gambling age in your jurisdiction (and at least 18 where that is the applicable minimum).
• Be located in a place where accessing and using online casino-style entertainment and sweepstakes-style promotions is lawful for you.

Access may be restricted or unavailable in certain countries, states, or regions. In particular, Playnomic Casino is available in the USA but not available to residents of Idaho and Nevada. We may also restrict access where required by law, regulation, policy, or risk controls.

Setting up your account the right way

To use key features (including claiming certain promotions and requesting prize redemptions), you may need to register an account.

When you create an account, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own legal name and for your personal use.
• You will follow any limits we apply on the number of accounts per person, household, device, IP address, or payment method (where relevant).
• You will not create accounts for anyone else or use another person’s account.

If your details change (such as address, email, phone number, or payment information), it is your responsibility to update them promptly in your account settings or by contacting support.

Verification checks (KYC) - why we may ask for documents

To protect players and meet legal and operational requirements, Playnomic Casino may request verification at any time. This can include checks to confirm your:

• Identity and age
• Address or location
• Ownership of email, phone number, and/or payment method used
• Eligibility for specific offers or redemptions
• Compliance with our security and fair use controls

For example, phone verification may be required to claim the sign-up offer. Identity verification is required before any prize redemption. If requested, you agree to provide valid documents or information within a reasonable time. Until verification is completed, some features may be limited (such as withdrawals/redemptions, bonuses, or account activity).

Your login, your responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether authorized by you or not.

You agree that you will not:

• Share your account, password, or verification codes with any other person
• Transfer, sell, or gift your account
• Allow anyone to play, claim promotions, or request redemptions on your behalf

If you suspect your account has been accessed without permission, contact us as soon as possible so we can help secure it.

Deposits, withdrawals, balances, and payment basics

Playnomic Casino may support various payment options, including Bank Transfer, Visa, and MasterCard. Availability can depend on your location, verification status, provider rules, and internal risk checks.

When using payments and balances, you agree that:

• Deposit and redemption processing times can vary and are not guaranteed.
• We may apply reasonable checks before approving transactions, including fraud and security reviews.
• Withdrawal/redemption requests may be reviewed before approval, and we may request additional information to process them.
• Limits (minimums, maximums, and frequency) may apply and can change over time.

If a payment is reversed, charged back, or otherwise canceled after credits have been issued, we may adjust your balance to reflect the corrected outcome.

Tokens and SweepsCash - how the sweepstakes model works

Playnomic Casino operates using two types of balances:

• Tokens (often referred to as Gold Coins) are for gameplay and entertainment and have no monetary value.
• SweepsCash represents sweepstakes entries that may be eligible for prize redemption, subject to eligibility, verification, and applicable rules.

Where a playthrough requirement applies to SweepsCash, the standard requirement is 1x (you must play it through at least once before it becomes eligible for redemption). Unless stated otherwise for a specific offer, all available casino-style games contribute 100% toward the 1x requirement.

SweepsCash may expire after 30 days of account inactivity (no login). Logging in keeps your account active.

Bonus terms and promo rules you should know

Promotions can include sign-up offers, daily bonuses, purchase-related discounts, referrals, and other limited-time events. Each offer can have its own bonus terms that apply in addition to these general site terms.

Common conditions include eligibility requirements, claim windows, playthrough requirements, game eligibility, and limits on how promotions may be used. Always review the offer details shown at the time you opt in or claim.

Key Playnomic Casino promotional rules include:

• Sign-up welcome offer: Free 1,000 Tokens + $0.10 SweepsCash, credited after successful registration and phone verification (USA only, excluding Idaho and Nevada). SweepsCash requires a 1x playthrough.
• Daily login bonus: Claimable once every 24 hours when available. Manual claim may be required. SweepsCash requires a 1x playthrough.
• First purchase discount: A discounted package may be available through the “Buy” section and may require manual opt-in. Any free SweepsCash included typically requires a 1x playthrough.
• Referral program: Your friend must use your referral link/username, and additional conditions may apply (such as a qualifying purchase) before referral rewards are issued.
• Token top-up: May be available only when your Token balance falls below a stated threshold.
• AMOE (mail-in request): Where offered, mail-in entries must meet the stated format and limits to be accepted.

We may refuse, remove, or adjust a promotion where we reasonably believe an offer has been claimed in error, claimed multiple times outside the intended rules, or obtained through restricted conduct (see below).

Game access, features, and availability

We aim to provide a stable and enjoyable service, but game libraries, features, and promotions can vary by location, device, and other factors. From time to time, games or features may be added, removed, paused, or limited due to:

• Maintenance or upgrades
• Provider changes (including third-party studio updates)
• Technical issues or outages
• Compliance or risk considerations

We do not guarantee that any specific game, feature, tournament, jackpot, or promotion will always be available. (At present, Playnomic Casino does not offer tournaments or jackpots as standard features.)

Fair use standards - what’s not allowed

To protect players and the integrity of the Services, you agree to use the platform honestly and lawfully. Prohibited behavior includes, without limitation:

• Providing false or misleading information during registration or verification
• Fraud, attempted fraud, or using stolen payment instruments
• Chargeback abuse or intentionally reversing payments after receiving credits
• Collusion or coordinated play designed to exploit promotions or systems
• Bonus abuse, including using multiple accounts or other tactics to claim offers outside intended rules
• Using bots, scripts, automation, emulators, or unauthorized tools to gain an unfair advantage
• Attempting to manipulate games, results, site functions, or promotional mechanics
• Interfering with the Services (including attacks, probing, or misuse of site security)

If you are unsure whether an action is allowed, it is safer to contact support before doing it.

When we may limit service, pause activity, or close an account

We may refuse service, restrict certain features, or take other protective actions when we reasonably believe it is necessary to:

• Complete verification or resolve mismatched account information
• Investigate suspicious, fraudulent, or restricted activity
• Correct errors or address malfunctioning gameplay or promotions
• Comply with applicable laws, regulations, or provider requirements
• Protect the platform, other players, and our operational integrity

Depending on the situation, actions may include placing transactions under review, pausing redemption requests, removing promotional eligibility, or closing an account. Our goal is to apply these measures in a reasonable and proportionate way.

Errors and technical issues - how corrections are handled

Occasionally, errors can happen, such as display mistakes, incorrect balances, mispriced offers, bonus crediting errors, game malfunctions, interrupted sessions, or connectivity failures.

If an obvious error occurs, we may correct it and adjust account balances or outcomes that were affected by the error. Where practical, we aim to handle corrections in a fair and reasonable manner, based on available records and system logs.

Responsible play and player protection

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling fun or is affecting your well-being, we encourage you to take a break and use available tools and limits where offered.

You can also review our responsible play guidance on the Responsible Gaming page.

Ownership of the site and content

The website and its content - including branding, logos, design elements, text, software components, and original materials - are owned by Playnomic Casino or used under license.

You may not copy, reproduce, publish, distribute, modify, or commercially exploit site content without written permission, except as needed for normal personal use of the Services.

Third-party studios, tools, and linked services

Some parts of the Services are provided by third parties, including game studios and technical providers. Playnomic Casino’s game portfolio may include content from providers such as 3 Oaks, BGaming (Softswiss), Booming Games, Endorphina, Evoplay, Habanero, Hacksaw Gaming, NetGaming, Onlyplay, Platipus, Playson, RubyPlay, and Spinmatic.

Third-party services may have their own operational limits and downtime. We are not responsible for issues caused solely by third-party systems outside our reasonable control.

Liability limits in plain language

We take reasonable care in operating the Services, but we are not responsible for losses or damages caused by circumstances such as:

• Service interruptions, delays, or technical failures
• Device, browser, or internet issues on your side
• User errors (such as incorrect details entered or mistaken transactions)
• Failures or delays by third-party providers (payment processors, identity services, game providers)
• Events beyond our reasonable control (including outages, emergencies, or force majeure events)
• Misuse of the Services or breaches of these platform rules

Nothing in these site terms is intended to limit any rights you may have under applicable consumer protection laws that cannot be excluded.

No promises of always-on access

The Services are provided on an “as is” and “as available” basis. We work to keep the platform accessible and functioning properly, but we cannot promise uninterrupted access, error-free operation, or constant availability of every game, feature, payment method, or promotion.

Updates to these site terms

We may update these conditions of use from time to time to reflect changes to the platform, safety controls, offers, or legal requirements. The latest version posted on the website will apply from the date it is published, unless otherwise stated.

If you continue using the Services after an update takes effect, that continued use means you accept the updated terms. We encourage you to review this page periodically.

Related policies you may want to read

These site terms work alongside other important policies and pages, which may include:

• Privacy Policy
• Cookie Policy
• Bonus-specific terms shown within each promotion
• AML/KYC and verification guidance (where published)

If there is a conflict between a promotion’s specific rules and these general platform rules, the promotion’s specific rules will apply for that promotion.

Contacting Playnomic Casino

If you have questions about these site terms, your account, verification, payments, or promotions, you can reach support by email at support@playnomic.com. Support options shown on the site (such as live chat) may also be available at certain times.

Using Playnomic Casino means following clear rules designed to protect players, support fair play, and keep the service running responsibly. By continuing to access the site or use your account, you confirm you understand and accept these conditions of use.